Welcome to our customer centre

This is our collection of guides, information and useful links to help you get the most out of your account and/or policy.

We always strive to maintain and improve the high customer service standards that have been a cornerstone of our business for over 200 years. So if you can’t find what you’re looking for, please don’t hesitate to contact one of our friendly team directly.

Please note, some of our useful links lead to external sites. While we would never refer you to a third party that we felt didn’t provide useful information, we cannot always guarantee the accuracy of the information they provide. We take no responsibility for their content. So please be mindful when visiting third-party sites, and if you have any questions whatsoever do get in touch with our Insurance team.

Our customers matter

Through everything we do, it’s really important to us that you are treated fairly and that we provide services that genuinely help you.

Need to make a complaint?

We want to provide the best possible service. If you’ve had a bad experience, we'd like to talk to you about it, so we can serve you better in the future. If you need to raise an issue with us, here's how you can make a complaint.

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Glossary of terms

We appreciate that banking and financial jargon can get very confusing. You can double-check any words, terms and acronyms you’re not sure of here.

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Protecting yourself against cybersecurity attacks and fraud

Identity theft is a growing problem all around the world – but there are plenty of ways you can help to keep your data and details safe and secure. We’ve put together this quick guide to help you protect yourself from fraudsters and handle any suspicious activity around your accounts and policies.

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Money Advice Service

The Money Advice Service, set up by government, offers unbiased, clear financial advice for anyone looking to take better charge of their money and financial planning.

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