Financial Services
Insurance Department - Who are we and what do we do?
The purpose of the Insurance Department is to provide an excellent customer service to all life and pension policy holders of the Oddfellows.
We aim to do this by ensuring that the following values are embedded in our culture and working practices:
- The provision of excellent customer service;
- Treating all our customer fairly, ensuring that all claims notifications, settlements and queries are handled consistently, promptly and fairly;
- Customers receive regular written and/or oral updates regarding the status of their claim and/or query;
- All customer telephone calls are answered in a friendly, helpful and timely manner;
- Valuing customer feedback; and
- Continuous analysis of claims management information, with a commitment to continually review our working practices and procedures, thereby improving the service we offer.
We're mutual, we only work for you
UK financial organisations are all authorised by the Financial Services Authority (FSA) and are either ‘mutuals' or public limited companies (PLCs). Mutual organisations are not owned by external shareholders (like a PLC) but work for, and only answer to customers like you. You can find out more information about the advantages of being a mutual organisation here: www.financialmutuals.org.
Services / Areas
Policy Holders
Oddfellows policy holders can find information on the following areas with regard to their policies:
Manchester Unity Credit Union are a financial co-operative owned and controlled by its members. It offers an easy way to save and a better way to borrow.
Every Credit Union must have a common bond between its members. Our common bond is membership of the Oddfellows.
Please note the Oddfellows takes no responsibility for the information provided on the Manchester Unity Credit Union website
Manchester Unity Credit Union Ltd is authorised and regulated by the Financial Services Authority (FSA) and entered on the FSA register at www.fsa.gov.uk under 213401.
The Chancellor of the Exchequer George Osborne's Child Trust Fund (CTF) Account announcement of 24th May 2010 will have implications for individuals holding CTF accounts and we know you will have many questions about the changes. We are very keen to provide answers to those questions and to address those concerns as quickly as possible. Please follow this link for further information: http://www.hmrc.gov.uk/chancellors-statement/ctf-announce-qa.pdf.
The Oddfellows “Child Trust Fund” is a savings and investment account for children, containing an element of life assurance. It is a Stakeholder
Child Trust Fund (CTF) savings product introduced by the Government, which allows the child’s plan to grow tax free until the child reaches 18, when the value of the fund is made available to the child.
The Nottingham Friendly Society (NFS) merged with the Oddfellows after the proposal won overwhelming backing from members in January 2010. The NFS board initiated merger talks last May when it decided that
joining forces with a larger organisation would reduce costs and enhance the prospects of its members receiving significantly better investment returns.
Independent Order of Oddfellows Manchester Unity Friendly Society is authorised and regulated by the Financial Services Authority (FSA)
and entered on the FSA register at www.fsa.gov.uk under 109995.
If you have any queries or problems please visit the Customer Service
page to contact a member of the Insurance department who will be happy to assist your needs.